Olathe Clinic: Client Care Counselor

Reports To: Executive Director

Description of Duties: Provides direct service to clients at Olathe Pregnancy Clinic

Qualifications:

  • Excellent listening and communication skills
  • Solid commitment to pro-life and responsible sexual values
  • Strong motivation to serving others in distress
  • WPC/OPC spiritual criteria
  • Successfully completes Client Care Training Program
  • If post-abortive, completion of a healing workshop as a participant

Duties/General Responsibilities:

  1. Attends weekly staff meetings and other seminars or educational events as required.
  2. Maintains commitment to Faith, Legal, Confidentiality, and sexual requirements as signed.
  3. Continuing education in the self-paced training and completing testing.
  4. Works with ED in offering feedback, coordination of client care with other departments when desirable and communication of personnel issues when applicable.
  5. Performs other duties assigned as requested from leadership. (ED or OM)
  6. Completes all client contact information in data entry, file client file in file cabinet daily. Under no circumstances should client files be left in individual filing cabinets, taken home, or left out on work area.

Client Care steps to take

  1. Answers phone calls in a Christ-like love approach.
  2. Listens to caller and offers appropriate solution to questions and fears. (object of call is to get he client to come in for appointment).
  3. When client enters the clinic – greet warmly- offer snack- give appropriate paperwork. Log into system immediately.
  4. Meet with client for visit needs.
  5. Offers consolations, information, literature, to client as appropriate.
  6. Introduce client to Resource manager (all positive pregnancy tests or those with an infant under six months).
  7. Book client for sonogram if needed. Keep Sonographer informed of Clients intentions.
  8. Follows up with clients in appropriate time frame.
  9. Answers texts inquiring about services – do not discuss abortion procedure thru texting – attempt to get appointment.
  10. Follow up on all web submissions – again do not discuss the abortion procedure in email – attempt to get appointment.
  11. Educates client in one on one prenatal classes.
  12. Educates clients with children in group classes during day limiting class to four clients.
  13. Inform clients about Bible study and Momology classes on Thursday evenings.
  14. All visits and documentation needs are entered by end of each day and filed.

Housekeeping

At the beginning of each day we are ready to greet clients and answer phone calls at opening time at each location.

  1. All work area is to be clean and organized at end of day
  2. Make sure Kitchen is clean.
  3. Make sure all client working or visiting areas are clean and neat.
  4. Make sure that all bathrooms have the paper supplies needed.
  5. Take all trash out at end of day.
  6. Clinic is locked, lights off, and security system armed at end of day.

Visitors and Donors:

Because of the fact staff is at the front window to receive donors, visitors and clients they are to do the following:

  1. If visiting with a donor, make sure to fill out the donation form an see if ED is available to meet donor. Process paperwork to proper person.
  2. If visiting with a visitor usher to waiting room and let person who is expecting visitor know of arrival.
  3. Make sure visitor is made to feel welcome, offer drink and snack.

To apply, email or call Diane Drouhard at ddrouhard@olathepregnancyclinic.org or 913.232.2992

Contact Leah